Reviews For Sport Clips Haircuts of Henderson - Green Valley Crossing

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1 rating

My review is based on the process in which you are taking appointments and how our experience was handled. We arrived at the store to find the request to check-in online and to wait for someone. I stood outside the store while I was checking in online - approx 5 minutes and no one came outside to greet us. The app stated that there was a 28 minute wait. My son and I waited in our car with the air conditioner on as it was around 100 degrees outside. We received the 15 minute notice alert. When the app stated we only had 5 minutes remaining and to let the staff know we were here we went back to the entrance and waited. Theresa came out right away and then proceeded to let us know that it would be another 25 minutes as someone else arrived ahead of us and they took them. We had selected a particular stylist only because her wait time was the least. Theresa did not offer for us to see anyone else to eliminate our wait time. You can't expect to have clients wait outside with no seating or shade in 100 degree temperature to wait 28 minutes for a haircut and then another 25 minutes. Someone should have called to let us know that our stylist was ready and to see if we were at the store. This time can be challenging, but you need to figure out a better system for serving your clients.

1 rating

My complaint is with your system. I checked in on line at 12:00. It said 1 hour wait which to me is 1:00. It is now 1:15 and they just took someone in front of me. Who knows how long I will have to sit and wait now. I had to cancel plans and I’m vwry disappointed. Bad system and horrible policy. This has nothing to do with the store or the stylists. It’s all on your lousy system which is not customer friendly.

5 rating

I was in the area so I stop by for haircut & beard trim and received a great cut from Haifa, I left the shop feeling really good. Thank you very much, Richard M.

Rated 3.2 out of 5.0 based on 11 Client reviews

1
Christina P. | July 28, 2020 Service

"My review is based on the process in which you are taking appointments and how our experience was ha"

1
Scott G. | November 30, 2018 Overall Experience

"My complaint is with your system. I checked in on line at 12:00. It said 1 hour wait which to me is "

5
Richard M. | November 2, 2018 Overall Experience

"I was in the area so I stop by for haircut & beard trim and received a great cut from Haifa, I left "

5
Richard M. | October 11, 2018 Overall Experience

"Today for the first time I received a great hair cut and beard trim from Theresa, she took care of a"

5
Richard M. | August 7, 2018 Overall Experience

"Showed up this morning,and I was the third person to received a hair cut and beard trim from Mercie "

5
Richard M. | July 14, 2018 Overall Experience

"Thank you very much Lindsay, I needed a haircut and beard trim early this Saturday morning and you t"

5
G. T. | June 2, 2018 Haircut

"Lindsay was amazing visit her she also has a great personality.. My second time with her cutting m"

5
Richard M. | January 9, 2018 Overall Experience

"Lindsay is great! she takes care of my haircut needs, I will contiune to have Lindsay cut my hair ev"

1
Barry C. | January 6, 2018 Stylist

"Don't go to this chick Kayla she's very unprofessional and chopped me up. Beware "

1
Patrick J. | December 9, 2017 Haircut

"Exactly as the other rating. Horrible website. Online system is a joke. Was looking for Chelsea, who"